We are committed to achieving the highest level of customer satisfaction possible. If you are displeased in anyway please contact us. We will try to resolve any issues that may occur.

We hope you love your purchase, but if for some reason you whish to return or exchange it, simply follow the instructions below:

Please email us at info@europemannequin.com within 14 days of delivery for a Return Authorization. To return your order, you must have a return authorization. The item must be returned to us within 7 days of that notification.

Please Send your return to:                       
13, rue Sainte Barbe

For an item to be eligible for a return, the merchandise must be in new, unused, original condition. The product(s) will be inspected upon receipt. The merchandise must have all the original tags, all original packaging, including the plastic bag, and or boxes and accessories that were included in the original shipment.
We do not pay for return shipping. We recommend tracking and insurance on all returns. If for any reason your return does not arrive, or is damaged, you are responsible and you will not receive a refund. Please allow 7 days shipping transit time for your return.  Items returned within the 14 day period in the original condition with all the tags and packaging will receive a full refund minus the shipping charges incurred by Europe Mannequin  to ship the original package.

Merchandise received without a return authorization, or an item returned after 30 days of purchase will be RETURNED TO SENDER and shipped back to you at your expense.